Contact Us
Contact Us
We’re here to help! Whether you have questions about our handcrafted pens, need assistance with an order, or just want to share feedback, feel free to reach out to us anytime!
Help & Support
Have questions or need assistance? Our team is ready to help with orders, shipping, or product care. Contact us anytime—we’re just a click away!
Monday to Friday, 9:00 AM - 6:00 PM (EST)
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What materials are used in your pens?
Our pens and pen blanks are crafted from high-quality, crystal-clear resin. Every color, swirl, shimmer, and effect is created in-house, making each piece truly one of a kind.
Do you offer custom or personalized orders?
Yes! We offer custom resin pours. Simply visit our Custom Orders page, where you’ll find everything you need to submit your request and provide the details for your project.
What is your return and exchange policy?
Unturned resin rods may be returned if they are in their original, unused condition. Once we receive and inspect the item, we will begin the refund process.
Turned resin rods cannot be returned.
Finished pens are handled on a case-by-case basis. If your pen is damaged during shipping, or you experience an issue after receiving it, please contact us by email so we can determine the best solution.
We do not offer exchanges on completed pens once they have shipped.
How long does shipping take?
Orders shipped within the United States typically arrive within 3–5 business days after they have been shipped.
International shipping times vary depending on the destination and current customs processing, tariffs, and carrier delays.
Do you ship internationally?
Yes! We proudly ship to customers around the world. International shipping rates and delivery times vary by destination. Once the order is place you will receive a separate invoice for shipping. Contact us for more information.
How can I track my order?
Once your order ships, you’ll receive a confirmation email containing your tracking number and a link to track your package.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact us by email as soon as possible. Including photos of the damaged item and packaging will help us resolve the issue quickly.
